55gt99 Privacy Policy

1. Information We Collect

55gt99 collects personal data from players through several channels during the course of providing its services. The categories of personal data we collect include, but are not limited to, the following:

Registration data: When you create a 55gt99 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to open your account, verify your identity, and communicate with you regarding your account.

Identity verification (KYC) documents: Before processing your first withdrawal, we are required to verify your identity. This involves collecting copies of government-issued identification such as your Bangladesh National Identity Card (NID), passport, or driving licence. We may also request a selfie or a utility bill as proof of address. These documents are processed securely and used exclusively for identity verification purposes.

Financial data: When you make a deposit or request a withdrawal, we collect information relating to your chosen payment method. For bKash, Nagad, or Rocket transactions, this includes your registered mobile wallet number. For bank transfers, this includes your bank account number, branch name, and routing information. We do not store full card numbers or banking PINs.

Technical and device data: We automatically collect certain technical data when you access the platform, including your IP address, browser type, operating system, device identifiers, and session timestamps. This data is used to protect the platform from fraud, enforce geographic restrictions, and maintain service security.

Behavioural and usage data: We record your gameplay activity, betting history, session duration, game preferences, and bonus usage patterns. This information is used for account management, responsible gaming monitoring, and to improve the platform experience.

Communications data: When you contact 55gt99 support via live chat, email, or any other channel, we retain records of those communications. These records are used to resolve disputes, improve service quality, and maintain a compliance audit trail.

2. How We Use Your Personal Data

55gt99 processes your personal data for the following specific purposes, each of which represents a legitimate operational, legal, or security basis for processing:

• Account creation and management: To establish and maintain your player account, authenticate your identity at login, and communicate account-related updates.
• Identity verification and age compliance: To confirm that you are at least 21 years of age and to comply with applicable KYC requirements before processing financial transactions.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank accounts in a secure and accurate manner.
• Fraud prevention and security: To monitor for suspicious activity, detect duplicate accounts, investigate potential breaches, and protect the integrity of the platform and the funds of all players.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour, enforce self-exclusion requests, apply deposit limits, and follow up on responsible gaming tool activations.
• Customer support: To respond to your queries, investigate complaints, and resolve disputes in a fair and timely manner.
• Legal and regulatory compliance: To meet any legal obligations applicable to the operation of the platform, including record-keeping requirements and responses to lawful requests from competent authorities.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the design, performance, and content offering of the 55gt99 platform.
• Promotional communications: Where you have opted in to receive marketing messages, to send you information about promotions, bonuses, and new game releases relevant to your interests. You may opt out of marketing communications at any time through your account settings or by contacting support.

3. Legal Basis for Processing

55gt99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and 55gt99 — namely, the provision of casino and sports betting services as described in our Terms & Conditions.
• Legal obligation: Processing required to comply with applicable legal or regulatory obligations, including identity verification, anti-money laundering checks, and financial record-keeping.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, and improve our services — where such interests are not overridden by your own rights and interests.
• Consent: Processing for optional purposes such as direct marketing communications, where we have obtained your explicit prior consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

4. Sharing Your Personal Data

55gt99 does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary:

• Payment processors: We share relevant financial data with payment service providers — including bKash, Nagad, Rocket, Upay, and partnering Bangladeshi banks — solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: We may share KYC documents with trusted third-party identity verification services for the purpose of confirming your identity and age in compliance with our verification obligations.
• Game providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gameplay data necessary to deliver their games within the 55gt99 environment.
• IT and infrastructure providers: Trusted hosting, security, and technical service providers may process data on our behalf under strict confidentiality agreements, solely to support the operation of the platform.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulators, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 55gt99, its players, or the public.

All third parties with whom we share personal data are required to handle that data in accordance with applicable data protection standards and may not use it for any purpose beyond the specific task for which it was shared.

5. Cookies and Tracking Technologies

55gt99 uses cookies and similar tracking technologies to operate the platform effectively and to improve the user experience. Cookies are small text files stored on your device when you visit the platform. We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in, security tokens, and load-balancing cookies. These cookies cannot be disabled without breaking platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and use the platform, helping us identify areas for improvement. No personally identifiable information is included in analytics data.
• Preference cookies: Used to remember your language preferences and other personalisation settings across sessions.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

6. Data Retention

55gt99 retains personal data for as long as your account is active and for a defined period thereafter, as required by our legal and operational obligations. Specific retention periods are as follows:

• Account and KYC data: Retained for a minimum of 5 years following account closure, in line with standard financial compliance obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction for financial audit and legal compliance purposes.
• Communications records: Retained for up to 3 years from the date of the communication, or longer if the communication relates to an ongoing dispute or legal matter.
• Technical and device logs: Retained for up to 12 months for security monitoring and fraud investigation purposes.
• Marketing preferences: Retained until you withdraw consent or for 2 years of inactivity, whichever is sooner.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual player.

7. Your Data Rights

As a player on the 55gt99 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you. Some corrections can be made directly through your account settings.
• Right to erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records. Requests will be assessed on a case-by-case basis.
• Right to restrict processing: In certain circumstances, you may request that we limit the processing of your personal data while a dispute or review is ongoing.
• Right to data portability: Where processing is based on your consent or on a contractual basis, you may request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where we rely on your consent to process personal data (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. We will honour such objections unless we can demonstrate compelling legitimate grounds that override your interests.

We aim to respond to all data rights requests within 30 days of receipt. Where a request is complex or voluminous, we may extend this period by a further 30 days, and we will notify you of any such extension.

8. Data Security

55gt99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing of our infrastructure, and two-factor authentication options for player accounts.

While 55gt99 takes all reasonable precautions to protect your personal data, no system connected to the internet can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify affected players as promptly as practicable in accordance with our obligations.

You also have a role to play in keeping your account secure. You are responsible for maintaining the confidentiality of your login credentials and for ensuring that you log out of your account when using shared or public devices.

9. Minors and Age Restriction

The 55gt99 platform is strictly intended for adults aged 21 years or older. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor, that account will be closed immediately and all associated personal data will be deleted.

If you believe that a minor may have registered on the platform using false age information, please contact our support team immediately so that we can investigate and take appropriate action.

10. Changes to This Privacy Policy

55gt99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform functionality. When material changes are made, we will notify registered players via their registered email address or through an in-platform notification at least 7 days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the platform after the effective date of a revised Privacy Policy constitutes your acknowledgement and acceptance of the updated terms. If you do not agree to the revised Privacy Policy, you should stop using the platform and may request account closure.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way in which 55gt99 handles your personal data, please reach out to our support team. Our contact email address is displayed as plain text in the footer of this page.

55gt99 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 days. All communications are handled during Bangladesh Standard Time (BST, UTC+6) business hours.